Payment and Refund Policy

1. Fees

Fees are set out in a written quotation based on the agreed scope. Quotations are valid for the period stated and may be revised if the scope changes.

2. Deposits

Where a deposit is required, the amount and the work it covers are stated in the quotation. Work begins once the deposit is received.

3. Monthly packages

Monthly bookkeeping packages are billed monthly on the agreed terms. No client is enrolled in automatic recurring billing without explicit written consent. Cancellation terms are confirmed in writing before the package begins.

4. Online payments

Online payment facilities are only offered once a payment provider has been configured and tested. This website does not simulate or display a payment gateway as active before then. Until a provider is active, payment arrangements are confirmed directly with the client and a reference is issued for each payment.

5. Refunds

Fees for work already performed are not refundable. Where an engagement is cancelled before work begins, any amount paid in advance is refunded less any third-party costs already incurred, such as registration or submission fees charged by an institution.

6. Regulatory fees

Fees charged by SARS, CIPC, the Department of Employment and Labour or any other institution are third-party costs. They are not revenue to SAM-SAM ENTERPRISE and are not refundable by us.

7. Queries

Queries about an invoice or payment should be raised within 14 days with the payment reference, by email to thabelosamuelnenzheele@gmail.com or on 064 658 6436.